What Are Product Explainer Videos?

Adam Shelton

A product explainer video gives detailed instructions on how your product works and what its features are. There are lots of reasons to create a product explainer video, from debriefing your sales team to get the product out on the market to improving your customer aftercare provision. 

Squideo has made plenty of fantastic product explainer videos over the years, which we’re going to explore in this feature. Read on for our tips on identifying the need for a product explainer video and what information to include if you decide to create your own. 


Choose Your Audience

There are typically two audiences for a product explainer video. 

An internal video is used for the sales team, who will become responsible for explaining the product’s features to stores interested in selling it. These videos can therefore be more technical than those produced for customers. 

Videos for customers can be shared on your website and social media, or sent directly to them after purchase. Particularly useful for complicated products, providing an explainer video can relieve the strain on your customer service team. More entertaining than an FAQ page or lengthy instructional manual, improving customer aftercare will improve the rate of repeat custom and increase the number of positive reviews left for your product. 

Let’s look at some examples of these videos in action and breakdown their effectiveness. 

1. PrimeLase HR

This product is designed for use by beauticians. The video is designed for both the staff at PrimeLase HR (who will sell the product to this demographic) and the customers. As they are professionals in this field, the video can maintain quite technical in its description of the product’s uses despite it also being used externally. 

2. FumiCan

This cleaning product comes with a simple instructional video explaining how the product is used by the customer. In just over a minute, the video explains the problem (COVID-19), the solution (FumiCan) and explains how customers activate its cleaning function. With onscreen instructions, any viewer who watches the video will come away confident they know how to use this product safely and effectively. 


One Step at a Time

The content of your product explainer video will vary significantly depending on the product. Squideo has found, however, that there are five main chapters in these videos which can guide you when you are writing the script for your video. 

Alternatively, get in touch with us about our whitelabel services and we can write an inkredible script for you!

1. What’s in the box?

The most exciting part of any new purchase is the unpackaging. Start the video showing the audience how the product should look and everything that is included with it. Tell them what to do if anything is missing, then guide them through any set-up processes. 

Does it need fully charging before use? Is assembly required? Now’s the time to let them know. 

2. Who, me?

The next step is the easy part: show off! What makes your product great? Are there hidden features the customer might not know about? This is the main portion of the video, and you should dedicate as much time as you can to making your product sound incredible. Your customers have already bought the product, but you want them to come away thinking your company is fantastic and ready to buy from you again.

3. Have you tried turning it off and on again?

Consider what problems customers new to the product could experience. Are there any easy mistakes to make? Compatibility issues? Troubleshoot these problems in this chapter of the video, demonstrating the simple steps they need to take to avoid or overcome the issue. 

Finally, provide contact information for your customer service team. They can take it from there. 

4. Would you like _____ with that?

Are there any optional add-ons that might take a product the extra mile? Let your customer know about these products now, then show them off in the video so they can learn how an extra investment can take their product from fab to fabulous. No additional features to offer? Instead, take the opportunity to mention other products in your range. 

5. Are you satisfied with your care?

The last chapter of a video is for the Call to Action (CTA). For a product explainer video, there are three main options for this CTA. First, you can outline how to get in touch with your company in case there are any issues. Second, encourage them to leave reviews. Third, say something to get them buying more. 

This could be a link to your online store, or perhaps a discount code for returning customers. Don’t waste the opportunity to bring them back for more. 


Get Started with Your Product Explainer Video

Convinced a product explainer video is right for you? Watch the video below to get a better understanding of how Squideo creates explainer videos to suit your project brief. 

Get in touch with the Squideo team today to find out more!



Not sure where to start?

Let us take care of it!

Request a FREE Idea Brief
by Ben Underwood 3 September 2025
Struggling to turn website visitors into actual customers? You’re not alone. High traffic means nothing if confused users leave without converting. Whether it’s unclear messaging, overwhelming copy, or a lack of instant clarity; these issues silently kill conversions. In fact, most visitors decide whether to stay or bounce in under 10 seconds. That’s where explainer videos come in. They simplify, clarify, and sell. Below, you’ll discover five proven strategies to fix low CVR with video, all designed to keep users engaged, informed, and ready to take act 1. Hold Attention Instantly: The 10‑Second Rule Most UX studies highlight that website visitors often bounce from a page in just 10–20 seconds unless they’re presented with a clear value proposition immediately. Explainer videos solve that by offering a play button - a low commitment invitation. On average, 79% of users prefer watching a video over reading text, and 97% say the right explainer helped them better understand a product. Action Tip: Place your explainer video above the fold and keep it to 60 seconds or less. That time frame aligns with best practices and keeps users engaged. 2. Cut Through Overload by Simplifying Complex Ideas When visitors don't understand what you're offering, they leave. Explainer videos work because visuals and narration stick better than text. In fact, viewers retain 95% of a message from a video versus only 10% from reading. They also help unpack intricate information, like SaaS features or internal processes, which might otherwise overwhelm. Action Tip: Use animation to highlight how your product solves a problem or improves life, not just what it does. 3. Build Trust Quickly Without Walls of Text Trust is a key conversion driver. When people land on your site, they want answers fast. They’re not looking to scroll through paragraphs to figure out what you do. They want clarity and confidence. That’s why explainer videos are so powerful. They build trust by simplifying your message and delivering it in a way that’s easy to understand and hard to forget. Brands using explainer videos report up to an 81% boost in sales conversions, and some see support tickets drop by over 50%, because the video handles the heavy lifting upfront. There's real science behind it, too. Studies show that people retain information better when it’s delivered through both visuals and audio. An explainer video does exactly that, combining clean animation with clear narration to connect faster and stick longer. If trust is the barrier, video is your shortcut. 4. Seamlessly Guide Viewers to Take Action Explainer videos should end with a clear and compelling CTA. After 90 seconds of content, viewers are primed to act. Videos don’t just engage, they drive deeper attention. Landing pages with video keep visitors on-site longer, increase click-throughs, and boost conversions. Action Tip: Combine your video with a strong visual CTA right below, like “Book a Demo” or “Watch the Next”. 5. Multiply Touchpoints, Multiply Conversions Explainer videos don’t live on landing pages alone. Deploy them across email campaigns, social ads, pitch decks, and internal comms - honestly the list goes on! One study shows that personalised videos in outreach emails can lead to 5× higher open rates and 8× more replies. Action Tip: Reuse your core 60‑second explainer in trimmed formats for LinkedIn, YouTube prereels, and support libraries. Explainer videos aren’t just a marketing accessory, they’re high-conversion powerhouses. When done with clarity, creativity, and strategic placement, they become your silent salesperson. Squideo’s style is clean 2D visuals, a flair for storytelling , and a rhythm that keeps viewers watching. Got a brief ready? Share it with us today for a free , no-pressure quote. Not quite there yet? Download our free brief template to get started in minutes.
by Adam Shelton 6 January 2025
Discover the most captivating animated ads of 2024 and learn what made them resonate so powerfully with audiences.
by Adam Shelton 12 December 2024
Discover how construction companies leverage explainer videos to simplify complex processes, enhance training, & improve project communication effectively.
by Adam Shelton 5 November 2024
Discover how to select the perfect animated explainer video for your startup. Boost engagement and conversions with the right visual storytelling approach.
by Adam Shelton 5 November 2024
Discover how animated videos are revolutionising crowdfunding campaigns, helping startups attract investors and bringing innovative ideas to life.
Nonprofit Video Marketing
by Adam Shelton 27 September 2024
Discover our top 5 strategies for creating an effective animated explainer video to help increase conversions and build brand awareness.
by Adam Shelton 18 June 2024
Discover innovative ways to leverage video marketing in our blog. From storytelling to demos, learn how to engage, build brand awareness, and drive conversions.
Utilising Video in Digital Marketing for Investing Start-ups
by Adam Shelton 14 May 2024
Uncover the impact of video & animation in propelling investing start-ups. Elevate your digital presence & stand out in the competitive landscape.
by Adam Shelton 29 April 2024
From iconic characters to animated adverts, learn how cartoons shape our understanding of the world and how they can tell your story this World Cartoonist Day.
by Chloe Wong 23 April 2024
In the past, we have had clients approach us asking if we create whiteboard style animated videos and the answer is, no, we don’t. We’re not doing this to be mean or awkward, in fact, quite the opposite ! We only want the best for our clients, and we don’t believe that whiteboard videos are the best. In this article, we will explore what whiteboard animations are and why we don’t like creating them for our clients.
More posts