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Engage & Explain with Animated Customer Service Videos

We create professional, goal-orientated and powerful animated customer service explainer videos that entertain, educate and engage your target audience. They do the explaining for you!

Made by real animators, not AI

Animated Customer Service Video Examples

Onboarding | Explainer | B2B
Onboarding | B2B
How-to | Explainer | B2C
How-to | Explainer | B2C
Process Explainer | B2C
How-to | Explainer | B2C

Customer Service Videos

Increase customer loyalty and generate positive word-of-mouth about your business with customer service training videos, designed to train your team to better understand your customers' needs and wants. As a type of corporate video production, customer service training materials are crucial for equipping your team with the skills to exceed customer expectations and treat customers respectfully with the professionalism they deserve. For front-facing customer service roles, it’s vital to act on a quick response, creatively problem-solve, personalise the service and retain more customers by gracefully handling complaints and issues. Ensure customer lifetime value with a structured customer service training program designed to focus attention on your customers.

Free · Online Brief Builder

You know you need a video. Briefing it is the hard part.

The brief builder walks you through the same questions we'd ask on a kick-off call: what it's for, who it's for, and the one thing it has to land. Answer what you can; we can work from as little as a list of key points.

  • Saves as you type, so you can stop halfway and come back whenever
  • Twenty-five questions, and only five that really matter
  • Ends with a document any production company could work from
  • Free, no card, and no password to remember

Start your brief

Two details and you're in. Nothing to install, nothing to pay.

Start my brief

Takes about five minutes. No obligation.

93%
of customers are likely to make repeat purchases from companies with excellent customer service
78%
of consumers will purchase again after a negative experience if the customer service is excellent
68%
of consumers are willing to pay more for products and services in return for a good customer service experience

The Benefits of Customer Service Training Videos

Investing in your customer support staff can really pay off. Not only can customer service training videos lead to higher customer satisfaction, but can also lead to higher job satisfaction for employees that you have invested in. Customer service training can give your workforce the confidence and skills they need to handle all situations well, whether that be a complaint, handling company criticism or escalating issues to necessary departments. Customer loyalty really can help drive the success of a business. Online customer service training videos are, therefore, an invaluable investment worth making.

Our Clients

As a customer service training video production company, we have proudly created video training for customer service for clients across the UK and beyond from a number of industries. Here are just a handful of brands we have worked with…

  • NHS
  • Unilever
  • Amazon
  • Nisa
  • Aon
  • Imperial College London
  • Crohn's & Colitis UK
  • Ideal Boilers
  • CSCS
  • Network Rail
  • Aldi
  • British Transport Police
  • Arizona State University
  • Sense

What our clients say

5.0
114 reviews
Ashley Youngs

Our 2 minute Software Promo Video was produced quickly and professionally. Great job!

Monika Romanik

Working with Squideo is a breeze! They are very organised, attentive and super creative. From the initial storyboarding to the final tweaks on my animated videos, they were collaborative and happy to go the extra mile. 5 stars from me!

Richard Antrum

Squideo have just produced a brilliant video for a new product about to be launched. We wanted a video that was distinctive, with content that shows the product features in a really interesting way. And Squideo delivered! From understanding our brief, through to presenting ideas and ultimatley producing a great video, I would recommend Squideo to any business looking to work with an agency that gives 100% service standards and offers a superb product and value for money. We will definitely be back!!

Mark Dowell

Brilliant efficient service, very quick and great animated video produced.

Rebeka Croshaw

I would recommend Fifty Squid to anyone! I had a brilliant little video made for my business and have had so many compliments about it. Thanks so much guys.

Smart Wolf Ltd

Absolutely fantastic service, they have been brilliant we will be using them again in the future for sure.

Paul Savage

We loved the results the guys and girls at Squideo gave us. We wanted an offishal video to mark our community open days at the Bonus Arena and they did a reel good job, creating some-fin special. We cod-n’t have asked for a ‘batter’ final product.

Julie Hastings

Hi there! I’ve recently had the pleasure of working with the Squideo ‘Team’ who enabled me to produce a truly inspirational video which meant we delivered some vital, yet less vivacious information, in an innovative, inspirational way. I’m a volunteer, a governor at Humber Teaching NHS Foundation Trust and this video was funded by Healthstars -Smile Foundation. It was to be presented by me at our Annual Members Meeting, no pressure for any of us.... Communication was key to us getting to know each other, my queries and requests were answered refreshingly promptly and with a professional can do approach by the Squideo Team, a massive thank you for that. I know I put you up against the wire with timescales, and yet you still delivered on point and with time to spare! I was probably a pain, but never felt that I was, Ever! Everything I asked for and more was in the video. I think I got your praise, so I’ve got to share it with you all please accept a ‘Huge Thank you’ from me and my team the video was commended in despatched! Good coffee too, catch up soon Julie Julie Hastings, East Riding Governor, Lead Governor (volunteer), Humber Teaching NHS Foundation Trust.

Colin Hallmark

Excellent result. We have co-produced two videos with Squideo and have been delighted with the outcome.

HouseScan Harry

I've worked with Squideo on multiple occasions over the last 3 years, they've created both Videos and Gifs for me, and not once have they even nearly disappointed. Customer experience all the way through to the final product is spot on and their pricing is exceptionally competitive. We will be using their services again for sure!

Carrie Smith

Great product, fab communication. Ben and the team turned our video around in a week and were very responsive to our requests for changes. We have ended up with exactly the result we wanted. Thank you Fifty Squid, highly recommended.

Christian Rodwell

Loved working with the team at Squideo! They were extremely efficient and the process was made very easy and they delivered exactly what I was looking for for a fantastic price.

Our Process

The video production process has never been easier than with Squideo. All you need is an idea, and we can work directly with you to build it into something inspiring.

6 Reasons Why Businesses Invest in Animated Customer Service Explainer Videos

  • 01

    Accelerate Understanding

    Explainer videos simplify complex ideas in seconds, helping viewers grasp your concept quickly with less friction.

  • 02

    Increase Conversions at Key Touchpoints

    Whether used on landing pages, in adverts, within sales presentations or internally, high-quality explainer videos consistently boost engagement and prompt more people to take action.

  • 03

    Stand Out in a Crowded Market

    A well-crafted video immediately elevates brand perception and helps businesses distinguish themselves where competitors rely on text-heavy messaging.

  • 04

    Scale Sales and Support Effortlessly

    Explainer videos deliver clear, consistent communication, helping teams answer common questions, overcome objections, and educate customers without adding to workloads.

  • 05

    Build Brand Trust and Credibility

    Professional visual storytelling reinforces confidence, making buyers feel more assured when choosing your product or service.

  • 06

    Improve Performance Across Every Channel

    Explainer videos perform strongly on websites, social media, email campaigns, exhibitions, investor pitches, and onboarding, maximising return on a single creative asset.

  • Range of Voiceovers

    Choose from a variety of voiceovers that suit your training video best

  • Priority Scheduling

    Need your training video fast? We cater for quick turnaround times with our priority scheduling option (subject to availability)

  • Money-Back Guarantee

    Your marketing budget is safe and sound with our triple protection money-back guarantee

  • Custom Characters

    Have your own custom characters star in your training video, created by our talented producers

  • Corporate Styles

    Looking for something professional? Or a little more laidback? Tell us your vision and we’ll have the style to match

  • Extra Versions

    We can create extra versions of your video for social media, emails or landing pages

Are you ready to get started?

Triple Protection Guarantee

How the guarantee works
1. Storyboard
Unlimited revisions
2. Visual Concepts
Free set of visual revisions
3. First Draft
Free set of visual revisions