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Engage & Explain with Animated Customer Service Videos

We create professional, goal-orientated and powerful animated customer service explainer videos that entertain, educate and engage your target audience. They do the explaining for you!

Made by real animators, not AI

Animated Customer Service Video Examples

Onboarding | Explainer | B2B
Onboarding | B2B
How-to | Explainer | B2C
How-to | Explainer | B2C
Process Explainer | B2C
How-to | Explainer | B2C

Customer Service Videos

Increase customer loyalty and generate positive word-of-mouth about your business with customer service training videos, designed to train your team to better understand your customers' needs and wants. As a type of corporate video production, customer service training materials are crucial for equipping your team with the skills to exceed customer expectations and treat customers respectfully with the professionalism they deserve. For front-facing customer service roles, it’s vital to act on a quick response, creatively problem-solve, personalise the service and retain more customers by gracefully handling complaints and issues. Ensure customer lifetime value with a structured customer service training program designed to focus attention on your customers.

Free · Online Brief Builder

You know you need a video. Briefing it is the hard part.

The brief builder walks you through the same questions we'd ask on a kick-off call: what it's for, who it's for, and the one thing it has to land. Answer what you can; we can work from as little as a list of key points.

  • Saves as you type, so you can stop halfway and come back whenever
  • Twenty-five questions, and only five that really matter
  • Ends with a document any production company could work from
  • Free, no card, and no password to remember

Start your brief

Three details and you're in. Nothing to install, nothing to pay.

Start my brief

Takes about five minutes. No obligation.

93%
of customers are likely to make repeat purchases from companies with excellent customer service
78%
of consumers will purchase again after a negative experience if the customer service is excellent
68%
of consumers are willing to pay more for products and services in return for a good customer service experience

The Benefits of Customer Service Training Videos

Investing in your customer support staff can really pay off. Not only can customer service training videos lead to higher customer satisfaction, but can also lead to higher job satisfaction for employees that you have invested in. Customer service training can give your workforce the confidence and skills they need to handle all situations well, whether that be a complaint, handling company criticism or escalating issues to necessary departments. Customer loyalty really can help drive the success of a business. Online customer service training videos are, therefore, an invaluable investment worth making.

Our Clients

As a customer service training video production company, we have proudly created video training for customer service for clients across the UK and beyond from a number of industries. Here are just a handful of brands we have worked with…

  • NHS
  • Unilever
  • Amazon
  • Nisa
  • Aon
  • Imperial College London
  • Crohn's & Colitis UK
  • Ideal Boilers
  • CSCS
  • Network Rail
  • Aldi
  • British Transport Police
  • Arizona State University
  • Sense

What our clients say

5.0
114 reviews
Richard Antrum

Squideo have just produced a brilliant video for a new product about to be launched. We wanted a video that was distinctive, with content that shows the product features in a really interesting way. And Squideo delivered! From understanding our brief, through to presenting ideas and ultimatley producing a great video, I would recommend Squideo to any business looking to work with an agency that gives 100% service standards and offers a superb product and value for money. We will definitely be back!!

Ahmad

Worked on a few videos now with the team. Quick and easy order process and the end result is of top quality. Very impressive comments from clients. 10/10.

Systemagic Ltd

Really impressed with the quality of work and customer service that Fifty Squid provide. We've had two animations produced and both have visually been fantastic! Both were professional, completely on brand and on brief! We liaised with Ben throughout who ensured that we were happy with the finished product and even made a few emendates for free. Really happy with the service provided and will 100% be working with Fifty Squid again. Thank you guys!

Matthew Kendall

Really easy system to use to create a video and our videos look great

Simon Webster

What a fabulous company from start to finish! The team at Squideo listened intently, and understood completely the message we wanted to portray, and our target audience. Everyone here agreed that the end result was absolutely spot on; informative, reassuring with a dash of humour! We'll definitely use Squideo again!

Howard Gregory

Many thanks to all at Squideo for a first class job on the production of the videos for our website , very impressed with the guidance and cost, Im really pleased with the end result. I would recommend Squideo to anyone

Christian Rodwell

Loved working with the team at Squideo! They were extremely efficient and the process was made very easy and they delivered exactly what I was looking for for a fantastic price.

brian kerrigan

Really impressed with the quality for a very competitive price

Simon Cattell

A pleasure working with Squideo. The team are fast and professional. We have been working with them for over a year on a large project involving loads of animations and illustrations, the result has been excellent, thank you.

Dewhurst Ltd

Squideo have produced five animated videos for me so far which have been well received by our existing customer base and potential customers. The service and ethos of the team at Squideo has been outstanding, nothing is too much trouble. There communications skills and flexibility is exceptional which has helped me significantly, especially when I’ve been busy. Would definitely recommend animated video to show customers your products and services and without doubt would use Squideo to produce them.

Bill Thomson

What an excellent service. Great communication and a very high quality video that hit the spot with a minimum of revisions. Tremendous value for money and we will use them again.

Cherie Howlett

Professional videos, created quickly with excellent customer service.

Our Process

The video production process has never been easier than with Squideo. All you need is an idea, and we can work directly with you to build it into something inspiring.

6 Reasons Why Businesses Invest in Animated Customer Service Explainer Videos

  • 01

    Accelerate Understanding

    Explainer videos simplify complex ideas in seconds, helping viewers grasp your concept quickly with less friction.

  • 02

    Increase Conversions at Key Touchpoints

    Whether used on landing pages, in adverts, within sales presentations or internally, high-quality explainer videos consistently boost engagement and prompt more people to take action.

  • 03

    Stand Out in a Crowded Market

    A well-crafted video immediately elevates brand perception and helps businesses distinguish themselves where competitors rely on text-heavy messaging.

  • 04

    Scale Sales and Support Effortlessly

    Explainer videos deliver clear, consistent communication, helping teams answer common questions, overcome objections, and educate customers without adding to workloads.

  • 05

    Build Brand Trust and Credibility

    Professional visual storytelling reinforces confidence, making buyers feel more assured when choosing your product or service.

  • 06

    Improve Performance Across Every Channel

    Explainer videos perform strongly on websites, social media, email campaigns, exhibitions, investor pitches, and onboarding, maximising return on a single creative asset.

  • Range of Voiceovers

    Choose from a variety of voiceovers that suit your training video best

  • Priority Scheduling

    Need your training video fast? We cater for quick turnaround times with our priority scheduling option (subject to availability)

  • Money-Back Guarantee

    Your marketing budget is safe and sound with our triple protection money-back guarantee

  • Custom Characters

    Have your own custom characters star in your training video, created by our talented producers

  • Corporate Styles

    Looking for something professional? Or a little more laidback? Tell us your vision and we’ll have the style to match

  • Extra Versions

    We can create extra versions of your video for social media, emails or landing pages

Are you ready to get started?

Triple Protection Guarantee

How the guarantee works
1. Storyboard
Unlimited revisions
2. Visual Concepts
Free set of visual revisions
3. First Draft
Free set of visual revisions

Train customers and partners, not just staff

Squideo Smart Hosting turns product and service videos into courses customers and partners can take on any device, with a certificate when they finish.